Privacy Policy

1. Introduction

Dunlop Connect, operating as a division of Sue Dunlop Consulting Inc., respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.dunlopconnect.buzz, use our services, or otherwise engage with our organization.

We have designed this policy to be transparent about our data practices and to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy statutes. By accessing our website or using our services, you acknowledge that you have read and understood the terms of this Privacy Policy.

At Dunlop Connect, we believe that privacy is a fundamental right, not an afterthought. Our approach to data protection is woven into every aspect of our operations, from the way we design our internal systems to the way we train our consultants who handle client information. This policy reflects that commitment.

2. Information We Collect

We collect several categories of information to provide and improve our services. The types of information we collect depend on the nature of your interaction with Dunlop Connect and the services you request from us.

2.1 Information You Provide Directly

When you contact us through our website forms, send us an email, call our office, or engage our consulting services, you may provide us with personal information including your full name, email address, telephone number, company name, job title, business address, and details about your project or inquiry. When you enter into a service agreement with Sue Dunlop Consulting Inc., we may also collect billing information, payment details, and information about your organizations technology environment.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through standard web server logs and analytics tools. This may include your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, time spent on each page, and other diagnostic data. This information is aggregated and does not identify you personally. We use it to understand how visitors interact with our website and to improve our online presence.

2.3 Cookies and Similar Technologies

Our website uses essential cookies that are necessary for the proper functioning of the site. These cookies do not track your activity across other websites and are not used for advertising purposes. We do not use third-party tracking cookies, advertising cookies, or social media tracking pixels on our website. If we introduce additional cookie-based functionality in the future, we will update this policy and provide clear notice.

3. How We Use Your Information

Dunlop Connect uses the personal information we collect for specific, limited purposes directly related to our business operations and our relationship with you. We do not use your information for purposes that are incompatible with those for which it was originally collected without first notifying you and obtaining your consent where required by law.

• Service Delivery: To respond to your inquiries, provide consulting services, deliver project deliverables, and communicate with you about ongoing engagements.
• Business Operations: To manage our client relationships, process payments, maintain accounting records, and fulfill our contractual obligations.
• Communication: To send you information about our services, industry insights, and company updates, but only if you have opted in to receive such communications. You may unsubscribe at any time.
• Website Improvement: To analyze aggregated usage patterns, identify technical issues, and enhance the user experience on our website.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable government requests, and to protect our legal rights.

4. Legal Basis for Processing

Dunlop Connect processes personal information in accordance with Canadian privacy law, which requires that we have a valid legal basis for collecting and using your information. Depending on the nature of our relationship and the type of information involved, our processing may be based on one or more of the following legal grounds: your consent, which you may withdraw at any time subject to legal or contractual restrictions; the necessity to perform a contract with you or to take steps at your request before entering into a contract; compliance with a legal obligation to which we are subject; and our legitimate business interests, provided that those interests are not overridden by your privacy rights and freedoms.

Where we rely on consent as the basis for processing, we ensure that such consent is meaningful, informed, and freely given. You have the right to withdraw your consent at any time by contacting us using the information provided in Section 12 of this policy. Withdrawal of consent may affect our ability to provide certain services to you.

5. Information Sharing and Disclosure

Dunlop Connect does not sell, rent, lease, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may engage trusted third-party service providers to perform certain business-related functions on our behalf, such as website hosting, email delivery, payment processing, and cloud storage. These providers are contractually bound to protect your information, to use it only for the specific purposes for which we engage them, and to comply with privacy standards consistent with this policy.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of Sue Dunlop Consulting Inc. assets, personal information held by us may be among the assets transferred. We will notify you before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including a court order, subpoena, or government request. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Data Retention

Dunlop Connect retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention period depends on the type of information and the purpose for which it was collected. Once the retention period expires, we securely delete or anonymize the information so that it can no longer be linked to an identifiable individual.

Client engagement records and related business correspondence are typically retained for a period of seven years following the conclusion of the client relationship, in accordance with Canadian tax and corporate record-keeping requirements. Website analytics data is retained for a maximum of twenty-six months. Contact form submissions are retained for the duration of the related business inquiry and for a reasonable period thereafter to support our quality assurance processes.

We regularly review our data holdings and securely dispose of information that is no longer required. Our data retention practices are documented in our internal data governance policy, which is reviewed and updated on an annual basis.

7. Data Security

Dunlop Connect takes the security of your personal information seriously. We implement and maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. Our security measures are proportionate to the sensitivity of the information we hold and the nature of the risks we face.

Administrative safeguards include access control policies that limit employee access to personal information to those who need it to perform their job functions, mandatory privacy and security training for all personnel, and confidentiality agreements with employees and contractors who handle personal information. Technical safeguards include encryption of data in transit and at rest, regular security assessments and vulnerability scanning, secure authentication mechanisms, and endpoint protection on all company devices. Physical safeguards include controlled access to our office facilities and secure storage of any physical records containing personal information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is one hundred percent secure. We cannot guarantee absolute security, but we commit to taking all reasonable steps to safeguard your information and to responding promptly and transparently in the event of a data breach affecting your personal information in accordance with Canadian breach notification requirements.

8. International Data Transfers

Dunlop Connect is headquartered in Canada and primarily stores and processes personal information on servers located within Canada. However, certain service providers we use may process data in facilities located in the United States or other jurisdictions. When we transfer personal information across borders, we take steps to ensure that the information receives a comparable level of protection as it would under Canadian law.

If your personal information is processed outside of Canada, it may be subject to the laws of the jurisdiction in which it is processed, including lawful access requests by government authorities in that jurisdiction. By using our services, you understand that your information may be transferred to and processed in countries other than Canada.

9. Your Privacy Rights

Under Canadian privacy law, you have certain rights regarding your personal information. Dunlop Connect is committed to respecting and facilitating the exercise of these rights:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive an account of how we have used and disclosed that information, subject to certain exceptions provided by law.
• Right to Correction: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update that information.
• Right to Withdraw Consent: Where our processing of your information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
• Right to Challenge Compliance: You have the right to challenge our compliance with this Privacy Policy and with applicable privacy legislation by contacting our Privacy Officer.
• Right to Complain: If you are not satisfied with our response to a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or with your provincial privacy commissioner.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframes required by applicable law, typically within thirty days. We may need to verify your identity before processing your request.

10. Children's Privacy

Our website and services are not directed to individuals under the age of eighteen. Dunlop Connect does not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child without appropriate parental consent, we will take steps to delete that information from our records as quickly as possible. If you believe that we might have information from or about a child, please contact us immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

Dunlop Connect reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will post the updated version on our website and update the Last Updated date at the top of this page. We may also notify you of significant changes by email if you have provided us with your email address and have an active client relationship with us.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised terms.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

We take every privacy concern seriously and will investigate and respond to your inquiry promptly. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or through their website at www.priv.gc.ca.

13. Consent

By using the Dunlop Connect website at www.dunlopconnect.buzz, submitting information through our contact forms, or engaging our consulting services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

This consent is not a waiver of any of your rights under Canadian privacy law. You retain all the rights described in Section 9 and may exercise them at any time by contacting us. Your decision to withhold or withdraw consent will not result in any discriminatory treatment, although it may affect our ability to provide you with certain information or services.